Fire Alarm Servicing & Honest Reporting

Having high standards can make one unpopular. AT SEFE we take great pride in attention to detail and thoroughness. But, it does mean that frequently we run into a familiar situation; we’re the first to have actually paid attention in a while. And it isn’t fair for the customer, to have the figurative rug pulled from under them when suddenly issues that hadn’t been known to exist are suddenly revealed. And these issues might bring with them additional cost, like the least popular relative bringing a new obnoxious partner to a family do.

But, we do it for good reason. A little while ago I serviced the fire detection and alarm system at a hotel, and the wiring wasn’t properly installed. In essence, it was supposed to be a loop, the cabling intended to leave the control panel, go around the whole system and return to the panel, the idea being that this gives contingency; a break in the cable would mean that the two halves are still both connected to the panel. But, it left the panel and ended in the fabric of the building somewhere, and some nefarious individual had put little links within the panel, tricking the machine into thinking the wiring was correct. I reported as such and recommended correcting the wiring, and was readily dismissed by the owner.

And then, within weeks, a drunken hotel guest ripped down what happen to be the second point in the sixty point system, broke the cabling, and suddenly the system had fifty eight devices missing. The hotel was immediately down to 3% of its coverage.

So, whilst it might seem as though we’re only delivering bad news, we’re just trying to get ahead of the unfortunate occurring.

If you would like us to deliver you some bad news (which is just good news viewed in the wrong light, when it comes to life safety and compliance), book a fire alarm service and inspection with us. We cover East Sussex, Kent and London.